FREQUENTLY ASKED QUESTIONS

PURCHASING &
COMPATIBILITY

EVERY KUROSU ASSET IS CRAFTED WITH SKILL, PASSION, AND JUST THE RIGHT AMOUNT OF CAFFEINE-FUELED OBSESSION. WE MAKE THEM LOOK GOOD SO YOUR EDITS LOOK EVEN BETTER!
OUR EDITING ASSETS ARE FULLY COMPATIBLE WITH ALL SERIOUS EDITING SOFTWARES INCLUDING: ADOBE PREMIERE PRO, AFTER EFFECTS, DAVINCI RESOLVE, FINAL CUT, PHOTOSHOP AND MORE.

EACH PRODUCT PAGE LISTS FULL COMPATIBILITY DETAILS.
SINCE OUR PACKS DON’T REQUIRE ANY PLUGINS, MOST KUROSU PRODUCTS CAN BE DRAGGED AND DROPPED INTO YOUR EDITING SOFTWARE. SOME ASSETS, LIKE LUTS OR PRESETS, MAY REQUIRE SPECIFIC INSTALLATION STEPS DEPENDING ON YOUR SOFTWARE.
ONCE PURCHASED, YOU WILL RECEIVE AN EMAIL IMMEDIATELY ALONG WITH A .PDF CONTAINING A PASSWORD FOR THE PRODUCT(S) YOU PURCHASED. HEAD TO OUR DOWNLOAD CENTER, ENTER YOUR PASSWORD, AND YOU ARE GOOD TO GO!
PLEASE DOUBLE CHECK YOUR SPAM FOLDER, IF YOUR MAILBOX IS FULL, OR FOR ANY TYPOS IN YOUR EMAIL ADDRESS. IF YOU STILL CAN’T FIND YOUR PURCHASED GOODS, PLEASE CONTACT US AT CONTACT@KUROSU.CO.

NOTE: FOR THE LATTER, PLEASE USE A REAL EMAIL ADDRESS AND TO DOUBLE-CHECK FOR ANY TYPOS BEFORE PURCHASING. WE WANT TO BE ABLE TO SEND YOUR DOWNLOADS DIRECTLY TO YOU SO THERE IS NOTHING STANDING BETWEEN YOU AND YOUR PURCHASED GOODS.
SOMETIMES ZIP FILES CAN BE A LITTLE STUBBORN WITH THE DEFAULT MAC OS ARCHIVE UTILITY OR WINDOWS UNARCHIVER. WE RECOMMEND USING KEKA (MAC) OR 7ZIP (WINDOWS)—THEY’RE FREE, RELIABLE, AND HONESTLY JUST BETTER ANYWAY!

ALL ORDERS IN OUR ONLINE STORE ARE SECURELY PROCESSED THROUGH STRIPE. WHICH CURRENTLY SUPPORTS CREDIT CARD PAYMENTS.
UH-OH, LOOKS LIKE YOUR PROMO CODE IS PLAYING HARD TO GET! DOUBLE-CHECK THAT IT’S ENTERED CORRECTLY, OTHERWISE IT IS LIKELY EITHER EXPIRED, ALREADY REACHED IT’S LIMIT OF USES, OR IS NO LONGER AVAILABLE (EXTREMELY SORRY!)
HMMM, BY “ACCIDENT” YOU SAY? NO WORRIES! PLEASE CONTACT US THROUGH CUSTOMER SUPPORT AND WE’LL GET IT SORTED! CONTACT@KUROSU.CO
DUE TO THE NATURE OF DIGITAL DOWNLOADS BEING IRREVOCABLE, KUROSU DOES NOT OFFER REFUNDS OR RETURNS, ALL SALES ARE FINAL!

ESSENTIALLY, YOU CAN USE OUR ASSETS FOR ANY PERSONAL & COMMERICIAL WORK. THIS DOES NOT INCLUDE RESALE OF ANY KIND. WE DO OFFER CUSTOM LICENSES BEYOND COMMERCIAL LICENSING. FOR MORE INFORMATION PLEASE EMAIL CONTACT@KUROSU.CO
NOT EXACTLY! WHEN YOU PURCHASE A KUROSU PRODUCT, YOU’RE NOT BUYING OWNERSHIP OF THE ASSET—YOU’RE PURCHASING A LICENSE TO USE IT IN YOUR PROJECTS. KUROSU RETAINS FULL OWNERSHIP OF ALL ASSETS, BUT YOUR LICENSE ALLOWS YOU TO USE THEM FREELY IN PERSONAL AND COMMERCIAL WORK (WITHIN THE TERMS OF USE, OF COURSE).
NOPE! OUR ENTIRE CATALOG OF PRODUCTS ARE SOLD EXCLUSIVELY HERE.

ANY KUROSU PRODUCTS BEING SOLD OUTSIDE OF THE OFFICIAL WEBSITE IS ILLEGITIMATE AND CONSIDERED SOFTWARE PIRACY.
WE GET IT—HELPING OUT A FELLOW EDITOR IS THE VIBE… BUT WHEN YOU PURCHASE A KUROSU PRODUCT, THE LICENSE IS FOR YOU AND YOU ALONE. SHARING ASSETS WITH OTHER EDITORS OR FREELANCERS ISN’T JUST BREAKING THE RULES AND HURTING US—IT’S SOFTWARE PIRACY AND ILLEGAL.

WE TAKE THIS SERIOUSLY. ANY VERIFIED INSTANCES OF SHARING, RESELLING OR REDISTRIBUTION WILL BE REPORTED AND HANDLED WITH LEGAL ACTION TO THE FULLEST EXTENT OF THE LAW. SUPPORT CREATIVES THE RIGHT WAY—RESPECT THE WORK, RESPECT THE LICENSE.
TO VIEW OUR TERMS & CONDITIONS, CLICK HERE.

OH NO! LET’S TRY AND SOLVE THIS TOGETHER ASAP. PLEASE CONTACT US DIRECTLY: CONTACT@KUROSU.CO
WE LOVE SEEING WHAT YOU CREATE WITH OUR ASSETS! SO YOU’VE GOT TWO CHOICES: LET US KNOW ABOUT YOUR PROJECT, AND ME MIGHT FEATURE YOU ON OUR CHANNELS. OR DON’T TELL US… BUT FAIR WARNING, WE MIGHT STILL FIND IT, LOVE IT, AND RELENTLESSLY BUG YOU UNTIL YOU LET US SHARE IT! 😏

EITHER WAY, WE’RE ALWAYS HYPED TO SEE YOUR WORK!